MSUTCTO - Office Evaluation and Students Survey

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admissions@msutawi-tawi.edu.ph

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Service Feedback

Office Service Evaluation

Your feedback helps us maintain excellence in university services

Service Quality Assessment

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Office Information

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Service Ratings

Job Knowledge * Understanding and application of job requirements

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Service Quality * Accuracy and effectiveness of service provided

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Responsiveness * Timeliness in addressing requests and concerns

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Courtesy * Professionalism and politeness of staff

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Overall Satisfaction * Your overall experience with this office

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Additional Feedback

Specific feedback or suggestions for improvement

All responses are confidential and will be used for service improvement.

Student Feedback Survey

Student Satisfaction Survey For First Year

Your feedback helps us improve campus services and facilities

✓

Verified & Submitted

✓

Completed (Not Submitted)

Not Completed

Academic Year 2023-2024

Please provide honest feedback about our services

Year Level *

1st 2nd 3rd 4th

Course *

Student Number *

Reference Code *

This unique code identifies your submission

Dear Student,

As a valuable member of the university, we would like to ask your opinion about the frontline services you have received and experienced here on campus during the School Year 2023-2024.

Your answer will provide us valuable inputs to serve you better and to make sure we meet your expectations. Please check the number that corresponds to your level of assessment.

Admission Services

1 (Poor) 2 (Fair) 3 (Satisfactory) 4 (Very Satisfactory) 5 (Excellent)

1. The admission staff responds to questions and concerns in a timely manner.

Poor Fair Good Very Good Excellent

2. The admissions policies and procedures are posted in a clear and systematic manner in bulletin boards.

Poor Fair Good Very Good Excellent

3. The website used for registration is efficient and user-friendly.

Poor Fair Good Very Good Excellent

4. Efficiency and Orderliness of the procedures are strictly observed.

Poor Fair Good Very Good Excellent

5. The application process was student friendly.

Poor Fair Good Very Good Excellent

6. My interaction with the Admissions office played a positive part in my decision to attend MSU-TCTO.

Poor Fair Good Very Good Excellent

7. I received my notice of acceptance in a timely manner.

Poor Fair Good Very Good Excellent

8. The selection of programs is well-communicated with the applicants before the final registration.

Poor Fair Good Very Good Excellent

9. The Admissions office is accessible.

Poor Fair Good Very Good Excellent

10. Updates from the social media page of the office are timely and relevant.

Poor Fair Good Very Good Excellent

Additional Feedback

Comments

Suggestions/Recommendations

Guidance Services

1 (Poor) 2 (Fair) 3 (Satisfactory) 4 (Very Satisfactory) 5 (Excellent)

1. The counselor seemed well-trained and skilled.

Poor Fair Good Very Good Excellent

2. The waiting area is comfortable and well-ventilated.

Poor Fair Good Very Good Excellent

3. The guidance and counseling procedures are well communicated.

Poor Fair Good Very Good Excellent

4. The counselor and the staff are courteous and prompt.

Poor Fair Good Very Good Excellent

5. The counseling area is well-lit, comfortable and provides privacy.

Poor Fair Good Very Good Excellent

6. My concerns have been improved because of the services provided.

Poor Fair Good Very Good Excellent

7. My counselor understood my problems and concerns.

Poor Fair Good Very Good Excellent

8. I was treated considerately and respectfully by the Counseling staff.

Poor Fair Good Very Good Excellent

9. I would recommend the service to my friends.

Poor Fair Good Very Good Excellent

10. Referral services are available and communicated well.

Poor Fair Good Very Good Excellent

Additional Feedback

Comments

Suggestions/Recommendations

Health Services

1 (Poor) 2 (Fair) 3 (Satisfactory) 4 (Very Satisfactory) 5 (Excellent)

1. The infirmary personnel are available and efficient.

Poor Fair Good Very Good Excellent

2. The medical and dental programs offered are clearly posted.

Poor Fair Good Very Good Excellent

3. The physician's schedule is posted.

Poor Fair Good Very Good Excellent

4. The infirmary personnel assists in the orientation of the procedures and reminders before each session.

Poor Fair Good Very Good Excellent

5. Medicines and medical kits are readily available.

Poor Fair Good Very Good Excellent

6. The patient rooms are clean and well-maintained.

Poor Fair Good Very Good Excellent

7. The physician's diagnosis is precise and reliable.

Poor Fair Good Very Good Excellent

8. The issuance of medical certificates is systematic and hassle-free.

Poor Fair Good Very Good Excellent

9. Client profiling is done in a courteous and prompt manner.

Poor Fair Good Very Good Excellent

10. The infirmary offers referral services to distinguished health clinics around the area.

Poor Fair Good Very Good Excellent

Additional Feedback

Comments

Suggestions/Recommendations

Facilities Services

1 (Poor) 2 (Fair) 3 (Satisfactory) 4 (Very Satisfactory) 5 (Excellent)

1. The buildings in the campus are logically organized and easy to find.

Poor Fair Good Very Good Excellent

2. The buildings are equipped with fire extinguishers and emergency exits.

Poor Fair Good Very Good Excellent

3. The comfort rooms are neat and clean.

Poor Fair Good Very Good Excellent

4. The free wi-fi connection is easily accessed and provides an active internet connection.

Poor Fair Good Very Good Excellent

5. The cafeteria is spacious and well-ventilated.

Poor Fair Good Very Good Excellent

6. The offices present in the campus are well-labeled and manned.

Poor Fair Good Very Good Excellent

7. The campus premises are free from clutters and other debris that may cause hazards.

Poor Fair Good Very Good Excellent

8. Student Lounges are available and comfortable.

Poor Fair Good Very Good Excellent

9. The gymnasium is well-maintained and can accommodate large groups of people without causing too much crowding.

Poor Fair Good Very Good Excellent

10. The covered pathways provide shade from the sun and shield from the rain.

Poor Fair Good Very Good Excellent

Additional Feedback

Comments

Suggestions/Recommendations

Registrar Services

1 (Poor) 2 (Fair) 3 (Satisfactory) 4 (Very Satisfactory) 5 (Excellent)

1. The Registrar's office staff members are respectful and polite.

Poor Fair Good Very Good Excellent

2. The Registrar's Office staff members displayed professionalism during interactions.

Poor Fair Good Very Good Excellent

3. The service was done in a reasonable amount of time.

Poor Fair Good Very Good Excellent

4. The issues raised to the office were addressed and they provided the necessary steps needed for the resolution and/or update until the request was fulfilled.

Poor Fair Good Very Good Excellent

5. Step-by-Step procedures are visible at the most conspicuous places.

Poor Fair Good Very Good Excellent

6. The physical facilities offered are adequate and appealing.

Poor Fair Good Very Good Excellent

7. There is quality completeness and accuracy of document/s, service/s, information requested..

Poor Fair Good Very Good Excellent

8. The office has operating hours convenient to customers.

Poor Fair Good Very Good Excellent

9. The staff members answered inquiries correctly the first time.

Poor Fair Good Very Good Excellent

10. The waiting lounge is comfortable for the customers.

Poor Fair Good Very Good Excellent

Additional Feedback

Comments

Suggestions/Recommendations

Campus Orientation Services

1 (Poor) 2 (Fair) 3 (Satisfactory) 4 (Very Satisfactory) 5 (Excellent)

1. The orientation program is well-organized and interactive.

Poor Fair Good Very Good Excellent

2. The program facilitators are knowledgeable and respectful.

Poor Fair Good Very Good Excellent

3. The topics covered helped to better understand the goals of the university.

Poor Fair Good Very Good Excellent

4. The orientation materials provided helpful information about the campus resources.

Poor Fair Good Very Good Excellent

5. The campus tour follows the designated routes in accordance with the provided schedule.

Poor Fair Good Very Good Excellent

6. The orientation program is timely and relevant.

Poor Fair Good Very Good Excellent

7. The program facilitators responded to questions kindly.

Poor Fair Good Very Good Excellent

8. The safety and comfort of the students are ensured during the entire duration of the program.

Poor Fair Good Very Good Excellent

9. The refreshments provided during the program are satisfying.

Poor Fair Good Very Good Excellent

10. The orientation increases the confidence that MSU-TCTO is the right choice for a university.

Poor Fair Good Very Good Excellent

Additional Feedback

Comments

Suggestions/Recommendations

All responses are confidential and will be used for service improvement.

Student Feedback Survey

Student Satisfaction Survey For Regular

Your feedback helps us improve campus services and facilities

✓

Verified & Submitted

✓

Completed (Not Submitted)

Not Completed

Academic Year 2023-2024

Please provide honest feedback about our services

Year Level *

1st 2nd 3rd 4th

Course *

Student Number *

Reference Code *

This unique code identifies your submission

Library Services

1 (Poor) 2 (Fair) 3 (Satisfactory) 4 (Very Satisfactory) 5 (Excellent)

1. Library Staff are professional in their dealings with me.

Poor Fair Good Very Good Excellent

2. Library staff are knowledgeable

Poor Fair Good Very Good Excellent

3. Library staff respond in a timely manner

Poor Fair Good Very Good Excellent

4. Computers and electronic equipment and electronic equipment are accessible in the library.

Poor Fair Good Very Good Excellent

5. Printing and photocopying services are adequate

Poor Fair Good Very Good Excellent

6. The library's collection meets my research needs

Poor Fair Good Very Good Excellent

7. Group study areas are adequate

Poor Fair Good Very Good Excellent

8. Library keeps me informed about new services and collections.

Poor Fair Good Very Good Excellent

9. Resources are current and relevant

Poor Fair Good Very Good Excellent

10. Borrowing policies and procedures are clearly stated

Poor Fair Good Very Good Excellent

Additional Feedback

Comments

Suggestions/Recommendations

Security Services

1 (Poor) 2 (Fair) 3 (Satisfactory) 4 (Very Satisfactory) 5 (Excellent)

1. Emergency drills are performed regularly

Poor Fair Good Very Good Excellent

2. The school monitors the campus's activities via CCTV cameras placed strategically in the campus

Poor Fair Good Very Good Excellent

3. The security guards identify visitors from students and employees to ensure security

Poor Fair Good Very Good Excellent

4. Roaming around the campus is done with the confidence of being always in safety

Poor Fair Good Very Good Excellent

5. The security guards are polite and diligent when performing their duties

Poor Fair Good Very Good Excellent

6. The security guards are easily identifiable through uniforms even during school events

Poor Fair Good Very Good Excellent

7. Adults in the school apply the same rules to all students equally

Poor Fair Good Very Good Excellent

8. The dress code is strictly implemented in allowing students to enter the school premises

Poor Fair Good Very Good Excellent

9. The school requires students and employees to wear badges or ID's

Poor Fair Good Very Good Excellent

10. Provide a structured anonymous threat reporting system

Poor Fair Good Very Good Excellent

Additional Feedback

Comments

Suggestions/Recommendations

Admission Services

1 (Poor) 2 (Fair) 3 (Satisfactory) 4 (Very Satisfactory) 5 (Excellent)

1. The admission staff responds to questions and concerns in a timely manner

Poor Fair Good Very Good Excellent

2. The admissions policies and procedures are posted in a clear and systematic manner in bulletin boards

Poor Fair Good Very Good Excellent

3. The website used for registration is efficient and user-friendly

Poor Fair Good Very Good Excellent

4. Efficiency and Orderliness of the procedures are strictly observed

Poor Fair Good Very Good Excellent

5. The application process was student friendly

Poor Fair Good Very Good Excellent

6. My interaction with the Admissions office played a positive part in my decision to attend MSU-TCTO

Poor Fair Good Very Good Excellent

7. I received my notice of acceptance in a timely manner

Poor Fair Good Very Good Excellent

8. The selection of programs is well-communicated with the applicants before the final registration

Poor Fair Good Very Good Excellent

9. The Admissions office is accessible

Poor Fair Good Very Good Excellent

10. Updates from the social media page of the office are timely and relevant

Poor Fair Good Very Good Excellent

Additional Feedback

Comments

Suggestions/Recommendations

Guidance Services

1 (Poor) 2 (Fair) 3 (Satisfactory) 4 (Very Satisfactory) 5 (Excellent)

1. The counselor seemed well-trained and skilled.

Poor Fair Good Very Good Excellent

2. The waiting area is comfortable and well-ventilated.

Poor Fair Good Very Good Excellent

3. The guidance and counseling procedures are well communicated.

Poor Fair Good Very Good Excellent

4. The counselor and the staff are courteous and prompt.

Poor Fair Good Very Good Excellent

5. The counseling area is well-lit, comfortable and provides privacy.

Poor Fair Good Very Good Excellent

6. My concerns have been improved because of the services provided.

Poor Fair Good Very Good Excellent

7. My counselor understood my problems and concerns.

Poor Fair Good Very Good Excellent

8. I was treated considerately and respectfully by the Counseling staff.

Poor Fair Good Very Good Excellent

9. I would recommend the service to my friends.

Poor Fair Good Very Good Excellent

10. Updates from the social media page of the office are timely and relevant

Poor Fair Good Very Good Excellent

Additional Feedback

Comments

Suggestions/Recommendations

Laboratory Services

1 (Poor) 2 (Fair) 3 (Satisfactory) 4 (Very Satisfactory) 5 (Excellent)

1. The laboratory premises are clean and organized.

Poor Fair Good Very Good Excellent

2. The laboratory is well lighted and ventilated.

Poor Fair Good Very Good Excellent

3. Emergency exits and other laboratory facilities are clearly labeled with legible lettering.

Poor Fair Good Very Good Excellent

4. Important signs, procedures and information are placed strategically.

Poor Fair Good Very Good Excellent

5. Chemicals are prepared by professionals and the students are informed of the precautions before the start of the class.

Poor Fair Good Very Good Excellent

6. Proper dress code is strictly observed.

Poor Fair Good Very Good Excellent

7. The units in the computer laboratories are usable and system updated.

Poor Fair Good Very Good Excellent

8. There is a laboratory for different technologies.

Poor Fair Good Very Good Excellent

9. The laboratory staff are knowledgeable about the technologies used and procedures implemented in the laboratory.

Poor Fair Good Very Good Excellent

10. Safety equipment and devices are available and within easy reach in case of emergency.

Poor Fair Good Very Good Excellent

Additional Feedback

Comments

Suggestions/Recommendations

Food Services

1 (Poor) 2 (Fair) 3 (Satisfactory) 4 (Very Satisfactory) 5 (Excellent)

1. The atmosphere in the cafeteria is welcoming.

Poor Fair Good Very Good Excellent

2. There is a variety of options available in the cafeteria.

Poor Fair Good Very Good Excellent

3. The eating utensils are clean and easily accessible.

Poor Fair Good Very Good Excellent

4. The staff members are friendly and knowledgeable.

Poor Fair Good Very Good Excellent

5. The prices of the food are within reasonable range.

Poor Fair Good Very Good Excellent

6. The food portions are generous.

Poor Fair Good Very Good Excellent

7. Water is readily available in the cafeteria.

Poor Fair Good Very Good Excellent

8. The food served in the cafeteria are tasty and flavorful.

Poor Fair Good Very Good Excellent

9. The cafeteria can accommodate the number of students even during breaktime.

Poor Fair Good Very Good Excellent

10. The sanitation in preparing the food is maintained.

Poor Fair Good Very Good Excellent

Additional Feedback

Comments

Suggestions/Recommendations

Health Services

1 (Poor) 2 (Fair) 3 (Satisfactory) 4 (Very Satisfactory) 5 (Excellent)

1. The infirmary personnel are available and efficient.

Poor Fair Good Very Good Excellent

2. The medical and dental programs offered are clearly posted.

Poor Fair Good Very Good Excellent

3. The physician's schedule is posted.

Poor Fair Good Very Good Excellent

4. The infirmary personnel assists in the orientation of the procedures and reminders before each session.

Poor Fair Good Very Good Excellent

5. Medicines and medical kits are readily available.

Poor Fair Good Very Good Excellent

6. The patient rooms are clean and well-maintained.

Poor Fair Good Very Good Excellent

7. The physician's diagnosis is precise and reliable.

Poor Fair Good Very Good Excellent

8. The issuance of medical certificates is systematic and hassle-free.

Poor Fair Good Very Good Excellent

9. Client profiling is done in a courteous and prompt manner.

Poor Fair Good Very Good Excellent

10. The infirmary offers referral services to distinguished health clinics around the area.

Poor Fair Good Very Good Excellent

Additional Feedback

Comments

Suggestions/Recommendations

Facilities Services

1 (Poor) 2 (Fair) 3 (Satisfactory) 4 (Very Satisfactory) 5 (Excellent)

1. The buildings in the campus are logically organized and easy to find.

Poor Fair Good Very Good Excellent

2. The buildings are equipped with fire extinguishers and emergency exits.

Poor Fair Good Very Good Excellent

3. The comfort rooms are neat and clean.

Poor Fair Good Very Good Excellent

4. The free wi-fi connection is easily accessed and provides an active internet connection.

Poor Fair Good Very Good Excellent

5. The cafeteria is spacious and well-ventilated.

Poor Fair Good Very Good Excellent

6. The offices present in the campus are well-labeled and manned.

Poor Fair Good Very Good Excellent

7. The campus premises are free from clutters and other debris that may cause hazards.

Poor Fair Good Very Good Excellent

8. Student Lounges are available and comfortable.

Poor Fair Good Very Good Excellent

9. The gymnasium is well-maintained and can accommodate large groups of people without causing too much crowding.

Poor Fair Good Very Good Excellent

10. The covered pathways provide shade from the sun and shield from the rain.

Poor Fair Good Very Good Excellent

Additional Feedback

Comments

Suggestions/Recommendations

Campus Services

1 (Poor) 2 (Fair) 3 (Satisfactory) 4 (Very Satisfactory) 5 (Excellent)

1. The orientation program is well-organized and interactive.

Poor Fair Good Very Good Excellent

2. The program facilitators are knowledgeable and respectful.

Poor Fair Good Very Good Excellent

3. The topics covered helped to better understand the goals of the university.

Poor Fair Good Very Good Excellent

4. The orientation materials provided helpful information about the campus resources.

Poor Fair Good Very Good Excellent

5. The campus tour follows the designated routes in accordance with the provided schedule.

Poor Fair Good Very Good Excellent

6. The orientation program is timely and relevant.

Poor Fair Good Very Good Excellent

7. The program facilitators responded to questions kindly.

Poor Fair Good Very Good Excellent

8. The safety and comfort of the students are ensured during the entire duration of the program.

Poor Fair Good Very Good Excellent

9. The refreshments provided during the program are satisfying.

Poor Fair Good Very Good Excellent

10. The orientation increases the confidence that MSU-TCTO is the right choice for a university.

Poor Fair Good Very Good Excellent

Additional Feedback

Comments

Suggestions/Recommendations

Registrar Services

1 (Poor) 2 (Fair) 3 (Satisfactory) 4 (Very Satisfactory) 5 (Excellent)

1. The Registrar's office staff members are respectful and polite.

Poor Fair Good Very Good Excellent

2. The Registrar's Office staff members displayed professionalism during interactions.

Poor Fair Good Very Good Excellent

3. The service was done in a reasonable amount of time.

Poor Fair Good Very Good Excellent

4. The issues raised to the office were addressed and they provided the necessary steps needed for the resolution and/or update until the request was fulfilled.

Poor Fair Good Very Good Excellent

5. Step-by-Step procedures are visible at the most conspicuous places.

Poor Fair Good Very Good Excellent

6. The physical facilities offered are adequate and appealing.

Poor Fair Good Very Good Excellent

7. There is quality completeness and accuracy of document/s, service/s, information requested.

Poor Fair Good Very Good Excellent

8. The office has operating hours convenient to customers.

Poor Fair Good Very Good Excellent

9. The staff members answered inquiries correctly the first time.

Poor Fair Good Very Good Excellent

10. The waiting lounge is comfortable for the customers.

Poor Fair Good Very Good Excellent

Additional Feedback

Comments

Suggestions/Recommendations

Cashiering Services

1 (Poor) 2 (Fair) 3 (Satisfactory) 4 (Very Satisfactory) 5 (Excellent)

1. The cashiering lanes are sufficient.

Poor Fair Good Very Good Excellent

2. There is a separate lane for people in need of special assistance.

Poor Fair Good Very Good Excellent

3. The office is accessible to customers through in-person mode.

Poor Fair Good Very Good Excellent

4. The office is responsive to requests or problems within an acceptable time.

Poor Fair Good Very Good Excellent

5. Provides effective advice, support, and guidance.

Poor Fair Good Very Good Excellent

6. The staff are knowledgeable of the office transaction procedures.

Poor Fair Good Very Good Excellent

7. Problems are resolved effectively.

Poor Fair Good Very Good Excellent

8. The staff are helpful and courteous.

Poor Fair Good Very Good Excellent

9. Payment transactions are well-documented through the issuance of official receipts and other documents.

Poor Fair Good Very Good Excellent

10. The cashier promptly acknowledges the customer's needs upon arrival.

Poor Fair Good Very Good Excellent

Additional Feedback

Comments

Suggestions/Recommendations

All responses are confidential and will be used for service improvement.

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Boheh Sallang, Sanga-Sanga
Bongao, Tawi-Tawi 7500

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MSU Manila Information and Liaison Office Rm 203, Leticia Bldg.
1804 Taft Avenue Corner J. Nakpil St.
Malate, Manila

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+63 917 310 7843
chancellor@msutawi-tawi.edu.ph

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+63 951 064 5611
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